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Fortinet FC-10-0052E-212-02-DD FortiGate-52E 4-Hour Hardware RMA & Onsite Engineer Service

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Fortinet FC-10-0052E-212-02-DD is a 4-Hour Hardware and Onsite Engineer Premium RMA Service for the FortiGate-52E. It is designed for organizations where rapid hardware replacement and onsite assistance are important for network availability. The service provides replacement hardware and an onsite engineer within the applicable 4-hour SLA after an eligible RMA is confirmed. 24x7 FortiCare Premium or Elite support is required.

OVERVIEW

  • FC-10-0052E-212-02-DD is a Fortinet Premium RMA service for FortiGate-52E, providing 4-hour hardware replacement and onsite engineer assistance for eligible hardware failures. Compatibility: FortiGate-52E. Model comparison: compared with the FC-10-0052E-210-02-DD Next Day Delivery service, this option provides a faster 4-hour service level plus onsite engineering. What you need: eligible FortiGate-52E hardware and qualifying 24x7 FortiCare Premium or Elite coverage.

USE CASES

  • Critical firewall support
  • FortiGate hardware failure
  • Fast hardware replacement
  • Branch office continuity
  • Business-critical networks
  • Data center network support
  • Remote site recovery
  • Network downtime reduction
  • Onsite technical assistance
  • Emergency firewall recovery

KEY FEATURES

  • 4-Hour Hardware RMA
  • Onsite Engineer Support
  • Premium RMA Service
  • FortiGate-52E Compatibility
  • 24x7 FortiCare Required
  • Replacement Hardware Support
  • 4-Hour Service Level
  • Onsite Hardware Assistance
  • Faster Network Recovery
  • Business Continuity Support

TECHNICAL SPECIFICATIONS

  • Brand: Fortinet
  • SKU: FC-10-0052E-212-02-DD
  • Service Type: 4-Hour Hardware and Onsite Engineer Premium RMA
  • Compatible Device: FortiGate-52E
  • Compatibility: FortiGate-52E
  • Service Level: 4 Hours
  • Hardware Replacement: Included under applicable RMA terms
  • Onsite Engineer: Included
  • RMA Type: Premium RMA
  • Support Requirement: Qualifying 24x7 FortiCare Premium or Elite
  • Service Coverage: 24x7 support requirement
  • Engineer Function: Racks and cables replacement appliance; may leave with defective part if requested
  • Delivery: Replacement part and engineer arrive onsite within the applicable 4-hour SLA
  • Engineer & Part Arrival: May not arrive at the same time
  • Hardware Included: No; service entitlement only
  • Firewall Included: No
  • Deployment: Existing eligible FortiGate-52E
  • Service Availability: Subject to Fortinet regional availability
  • Contract Options: PRMA services available in 1-, 3-, or 5-year contracts
  • Primary Benefit: Faster hardware recovery with onsite assistance

Why Choose This Product?

  • 4-hour hardware replacement service
  • Onsite engineer included
  • Made for FortiGate-52E
  • Helps reduce network downtime
  • Requires 24x7 FortiCare support
  • Supports faster hardware recovery
  • Useful for critical network environments
  • Helps maintain business continuity

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