Red Hat MW01788 Standard Technical Support Service

• Critical production incident support
• High-severity software issue assistance
• Enterprise Red Hat support procurement
• Web-based technical support requests
• Phone-based technical support requests
• Production support planning
• IT incident response planning
• Support contract comparison
• Red Hat subscription entitlement verification
• Enterprise software support renewal assessment

• Red Hat Premium Technical Support service
• 24×7 support coverage for eligible Severity 1 and Severity 2 issues
• Phone-based technical support
• Web-based technical support
• Severity-based response targets
• Unlimited support cases under general production support terms
• Initial response target of 1 hour for Severity 1 issues
• Initial response target of 2 hours for Severity 2 issues
• Support entitlement linked to eligible Red Hat subscriptions

• Brand: Red Hat
• Model: MW01788 Standard Technical Support
• Part Number / MPN: MW01788 
• Product Type: Technical support service 
• Service Name: Standard Support 
• Service Duration: 1 year 
• Support Channels: Phone support and web support 
• Supported Product: Red Hat OpenShift Platform Plus with Integration and Red Hat OpenShift Data Foundation Advanced 
• Listed Capacity: 2 cores or 4 vCPUs 
• Support Coverage Hours: Standard Support generally uses standard business hours; confirm the applicable regional schedule and contract terms. 
• Support Case Limits: The general Red Hat Standard production support terms describe unlimited web and phone requests during standard business hours. Confirm that these terms apply to the specific entitlement being purchased. 
• Response Time: Not specified in the available documentation for this specific part number.
• Software Updates: Not specified in the available documentation for this specific part number.
• Installation Assistance: Not specified in the available documentation for this specific part number.
• Supported Software Versions: Not specified in the available documentation.
• Geographic Coverage: Not specified in the available documentation for this specific part number.
• Language Support: Not specified in the available documentation for this specific part number.
• Renewal Terms: Not specified in the available documentation.
• Physical Form Factor: Not applicable to this service listing.
• Dimensions: Not applicable to this service listing.
• Compatibility: Listed for Red Hat OpenShift Platform Plus with Integration and Red Hat OpenShift Data Foundation Advanced, at 2 cores or 4 vCPUs.

Why Choose This Product?

• Provides a Premium support option for eligible Red Hat subscriptions.
• Offers round-the-clock coverage for high-severity issues.
• Provides both phone and web support channels.
• Defines response targets according to issue severity.
• Supports enterprise IT incident management planning.
• Helps procurement teams select a support tier based on operational requirements.
• Allows buyers to align support coverage with their Red Hat subscription.